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  • Specify

    Enable your teams to adopt a visual and collaborative approach to prototyping communications with virsaic™ Specify. Track shared content, enable rapid changes, and have ultimate confidence in the creation of your customer communications

  • Assure

    Test the build and design of critical communications in a single, integrated environment with virsaic™ Assure. A continuous testing approach removes risk while simultaneously improving customer experience across all touchpoints

  • Communicate

    Reduce the time it takes to produce customer communications down to days, not months, with virsaic™ Communicate. Realise a rapid return on investment with an easy to integrate platform that takes the pain out of customer communications management

  • Interpret

    Save time onboarding, assessing, and processing customer documents with virsaic™ Interpret. Text in images and documents are quickly digitised through optical character recognition (OCR), for a cost-effective service which increases efficiency and indexing quality

  • Automate

    Manage the workflow of all business communications with virsaic™ Automate. Streamline communication processes to improve adherence to agreed SLAs, while maintaining compliance standards and minimising risk

  • Distribute

    Deliver, reconcile, and report on your critical omni-channel customer communications with virsaic™ Distribute. Satisfy your compliance requirements with the output of print-ready communications, which can be sent to different print providers at the click of a button

  • Document Management
Previous Incidents

[Resolved] virsaic™ incident notification

Began: Ended: Duration:

Hi there-

We are currently experiencing slower than normal processing times in our production environment. Our technical team has been notified and is actively investigating the issue.

We understand the importance of timely processing and are working to identify and resolve the root cause as quickly as possible. We will provide updates as more information becomes available.

Please contact the Support Team if you have any questions.

Thank you for your patience and understanding.

– The virsaic™ Team

Hi there,

We’re pleased to let you know that the performance issue affecting processing times in our production environment has now been fully resolved.

Our technical team identified and addressed the root cause earlier today, and normal processing speeds have been restored across all services. We’ve also implemented additional monitoring to help prevent similar occurrences moving forward.

We sincerely apologise for any inconvenience or delays this may have caused and truly appreciate your patience while we worked through the investigation and fix.

If you’re still experiencing any unexpected behaviour or have questions about your recent activity, please don’t hesitate to reach out to our Support Team at support@cote.com.au — we’re here to help.

Thank you again for your understanding and for trusting virsaic™. – The virsaic™ Team

No further notices from the past 7 days.