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  • Specify

    Enable your teams to adopt a visual and collaborative approach to prototyping communications with virsaic™ Specify. Track shared content, enable rapid changes, and have ultimate confidence in the creation of your customer communications

  • Assure

    Test the build and design of critical communications in a single, integrated environment with virsaic™ Assure. A continuous testing approach removes risk while simultaneously improving customer experience across all touchpoints

  • Communicate

    Reduce the time it takes to produce customer communications down to days, not months, with virsaic™ Communicate. Realise a rapid return on investment with an easy to integrate platform that takes the pain out of customer communications management

  • Interpret

    Save time onboarding, assessing, and processing customer documents with virsaic™ Interpret. Text in images and documents are quickly digitised through optical character recognition (OCR), for a cost-effective service which increases efficiency and indexing quality

  • Automate

    Manage the workflow of all business communications with virsaic™ Automate. Streamline communication processes to improve adherence to agreed SLAs, while maintaining compliance standards and minimising risk

  • Distribute

    Deliver, reconcile, and report on your critical omni-channel customer communications with virsaic™ Distribute. Satisfy your compliance requirements with the output of print-ready communications, which can be sent to different print providers at the click of a button

  • Document Management
Upcoming Maintenance

[Scheduled] virsaic™ Scheduled Maintenance – Saturday 25 April 2025

Hi there -

We have a scheduled maintenance window coming up that will affect all Virsaic services.

When: 12:00 AM -> 8:00 AM AEST, Saturday 25 April 2025

What's affected: All services will be unavailable during this window.

Why: We're performing critical updates to our database infrastructure as part of our ongoing platform maintenance.

What to expect: Full service restoration is expected by 8:00 AM AEST. We'll post an update once maintenance is complete.

If you have any questions, please contact our Support Team.

We apologise for any inconvenience and appreciate your patience.

Please see our Status page for real-time updates.

Thank you for your patience and understanding.

– The virsaic™ Team

Previous Incidents

[Resolved] virsaic™ incident notification

Began: Ended: Duration:

We are currently experiencing degraded performance across processing times within the system. Our team is actively investigating the issue and working to restore normal service as quickly as possible.

We've fixed the core issue, and are monitoring the situation.

System performance has returned to normal following the earlier fix. We are continuing to monitor the environment closely to ensure stability, and all services are currently operating as expected.

Our team will provide further updates if there are any changes.

We've now resolved the incident. Thanks for your patience.

[Resolved] Service Notice: Batch Job Processing Delay

Began: Ended: Duration:
  • Communicate
  • Distribute

We are currently experiencing slower-than-normal processing speeds for batch jobs. Our team is aware of the backlog and it is actively being worked through.

Estimated resolution: Within the next 60 minutes.

No action is required on your end — all queued jobs will be processed in order. We apologize for any inconvenience and will provide an update once processing has returned to normal.

Thank you for your patience.

We wanted to provide a quick follow-up on the ongoing batch processing delay.

We are still actively working through the backlog. Our team continues to process all queued jobs, and we expect to have processing returned to normal within the next 60 minutes.

No action is required on your end — all jobs will be completed in order, and nothing will be lost.

We appreciate your continued patience and will send a final update once processing has fully recovered. We apologize for any inconvenience this may have caused.

We are pleased to confirm that the batch processing backlog has been fully resolved. Processing speeds have returned to normal and all queued jobs have been completed.

No further action is required on your end.

We apologize for the delay and any inconvenience this may have caused. Thank you for your patience and understanding while our team worked to resolve this.

If you have any questions or notice anything unexpected, please don't hesitate to reach out.

Thank you.

No further notices from the past 7 days.